Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Andrew Elliott

Andrew Elliott

April 10, 2024

5  out of  5 rating by Andrew Elliott
"Very kind and genuine agency that cares about helping you with all insurance needs!"
Profile photo of Jeff Headrick

Jeff Headrick

April 3, 2024

5  out of  5 rating by Jeff Headrick
"One of the best in the business"
Profile photo of Jimmy D

Jimmy D

March 27, 2024

5  out of  5 rating by Jimmy D
"As long-time State Farm customers, my wife and I were worried about finding as great an agent in Knoxville as we had in Florida. Well, Penny and her team have exceeded our expectations. In the six years we have lived here, she has provided exceptional service for our auto and home insurance needs. The fact that she's a dog lover is icing on the cake! We highly recommend Penny Kleinschmidt and her team."
Profile photo of Marcia Cox

Marcia Cox

March 12, 2024

5  out of  5 rating by Marcia Cox
"Great agent and great customer service!"
Profile photo of Tyler Scalf

Tyler Scalf

March 11, 2024

5  out of  5 rating by Tyler Scalf
"Penny is great and very personable. Always quick to respond and very helpful."
Profile photo of John Redwine

John Redwine

March 8, 2024

5  out of  5 rating by John Redwine
"Penny has always been a wonderful agent to deal with. She comes across more of a friend than an agent though her expertise at her job is evident."
Profile photo of Teph Seal

Teph Seal

March 5, 2024

5  out of  5 rating by Teph Seal
"This is the best company to deal with!! There so helpful. They actually care and will do anything they can to help! I recommend them"
Profile photo of Bobby


February 29, 2024

5  out of  5 rating by Bobby
"Always a pleasure to talk with Penny. She never tries to sell me something I do not need."
Profile photo of Pat Mcdevitt

Pat Mcdevitt

February 14, 2024

5  out of  5 rating by Pat Mcdevitt
"Very helpful and knowledgeable."
Profile photo of Christine Brown

Christine Brown

February 12, 2024

5  out of  5 rating by Christine Brown
"Always thorough, covering all options, assuring and friendly place to visit and do business."
Profile photo of Melain Josey

Melain Josey

February 6, 2024

5  out of  5 rating by Melain Josey
"Each time I go into the office or I speak with the ladies there, everyone was very friendly and helpful, especially Raema,. Raema is one of a kind. She is very knowledgeable and passionate about her job. She always make sure that my questions were answered and always has a smile on her face. I cannot say enough about her. She is a great asset to the team."
Profile photo of William Medley

William Medley

January 31, 2024

5  out of  5 rating by William Medley
"Penny is a great agent. Always a friendly and professional experience."
Profile photo of Sharon Morrow

Sharon Morrow

January 26, 2024

5  out of  5 rating by Sharon Morrow
"I’ve been with Penny Kleinschmidt at State Farm for at least 27 years.I’ve had one claim in that time frame . The claim was paid without a problem.I would recommend Penny Kleinschmidt and her employees to everyone.👍"
Profile photo of Michael Childress

Michael Childress

January 18, 2024

5  out of  5 rating by Michael Childress
"She the best I love her"
Profile photo of steven clark

steven clark

January 11, 2024

5  out of  5 rating by steven clark
"Review of current insurance policies. Agent very knowledgeable and professional."
Profile photo of Mike Noah

Mike Noah

January 11, 2024

5  out of  5 rating by Mike Noah
"Penny and her staff are great to do business with. They keep you informed of your insurance coverage when your needs and the market change to make sure that you are properly protected."
Profile photo of MD Chowdhury

MD Chowdhury

January 2, 2024

1  out of  5 rating by MD Chowdhury
"I have no idea how such an unprofessional company got 4.9 rating on google! I took insurance for my two cars and apartment. First mistake they made, for renter insurance, they insured my previous apartment which I left 6 months ago, and then I suddenly found they canceled insurance for one of my cars, even without giving me any notice and I am riding an uninsured vehicle for last two months! When I called them they said it’s because of wrong VIN number! How’s that possible! I send them picture of the VIN from my title paper! Then they said they made corrections and now it is insured. But, when I got next month’s credit card report I found they didn’t do anything! That means, I was again on an uninsured vehicle for one more month! Then again I called the office and they replied- they don’t know what’s going on and they can’t say when will I get insurance for my car! If you don’t know, then why are you running this office? I have no idea about their ratings on google! If that really based on their performance, then why did they do this to me? Is it because of my skin color, or religion? ] Reply to your reply: 1) I didn’t buy insurance for my previous apartment. I had my insurance for the previous one. I went to your office to buy renters insurance for the new one when I was moving. No question arises about calling your office for changing address. 2) I sent VIN number multiple time and every time the same one- so, there is no question about sending wrong VIN. Secondly, I cancelled insurance after 2 months of waiting to resolve the issue."
Profile photo of Stephanie Mcbrayer

Stephanie Mcbrayer

December 26, 2023

5  out of  5 rating by Stephanie Mcbrayer
"Very courteous and help staff"
Profile photo of Janice Hawkins

Janice Hawkins

December 13, 2023

4  out of  5 rating by Janice Hawkins
"Great place! Awesome people! Go see them for insurance!!!"
Profile photo of Michael Long

Michael Long

December 11, 2023

5  out of  5 rating by Michael Long
"As a partner with Penny Kleinschmidt State Farm in Knoxville, it's been an absolute pleasure to work with her and her team for several years. Penny's professionalism, adaptability, and commitment to innovation in the insurance industry are evident in every interaction. Her proactive approach to industry changes makes her office an ideal choice for customers and businesses seeking a reliable, thoughtful, and forward-thinking insurance agent in Tennessee."
Profile photo of Bob Davis

Bob Davis

October 26, 2023

5  out of  5 rating by Bob Davis
"Penny Kleinschmidt has always been prompt in responding to any questions I had about the automotive, homeowners and umbrella policy I’ve had with her agency for over 13 years. When our Suburu Outback was totaled several years ago, she personally took me to a rental agency to pickup a car and walked with me every step of the way during the claim process. Penny is awesome."
Profile photo of Nikki Carter

Nikki Carter

October 25, 2023

5  out of  5 rating by Nikki Carter
"Amazing agent and great team!"
Profile photo of Don Grogan

Don Grogan

October 24, 2023

5  out of  5 rating by Don Grogan
"I’ve been a customer of State Farm since 1982. Penny has been the most attentive and hardworking agent I’ve ever had. She is dedicated to her profession and the community."
Profile photo of Stephanie Maddox

Stephanie Maddox

October 24, 2023

1  out of  5 rating by Stephanie Maddox
"This woman basically stole my money rewrote my policy 3 months in without my knowledge and charges me an extra $60 dollars a month without notice... and all they can say is sorry... DO NOT RECOMMEND AT ALL..."
Profile photo of Austin Cook

Austin Cook

October 23, 2023

5  out of  5 rating by Austin Cook
"Kayla was very professional, quick and helpful in swapping to State Farm. She saved me over 50% on Insurance rates."